"Courteous treatment will make a customer a walking advertisement.” – James Cash Penney, Founder J.C. Penney Stores

Earlier this week I had the pleasure of working with the employees from C.A.M. In addition to refreshing some important customer service skills they had a great time participating in a team billing challenge!

“The Public Speaker” is a 5-session small group coaching program that helps participants improve their public speaking and presentation skills. Speaking in front of others is not always easy, but it is a skill that can be developed! This week two employees from the Ports Authority of the Turks and Caicos Islands completed their sessions, which includes a final component of creating and delivering a speech or a presentation.

Congratulations to the two @portstci Ports Authority Employees that jumped into this program and gave it their all!

Yesterday, I had the wonderful opportunity to work with the team at the Department of Rehabilitation and Community Service. Brushing up on one's soft skills is extremely important. Not only does it improve the cohesiveness between team members, but it is also a valuable tool in dealing with clients and customers.

Our focus for the day was on Building Confidence and Assertiveness. While we often discuss the importance of Assertive Communication, it is rare to delve into it within the context of building the skill of confidence. Confidence and assertiveness are intertwined, and they are essential skills to build in all domains of life.

The topics explored in yesterday's workshop were:

• Understanding Confidence and Assertiveness
• Characteristics of Confidence
• Barriers to Success
• Powerful Tools
• Communicating with Confidence
• Being Assertive in Difficult Situations
• Building Confidence in Others

The workshop was filled with insightful discussions and practical exercises. The team at the Department of Rehabilitation and Community Service had not only enhanced their understanding of confidence and assertiveness but also gained valuable tools to apply these skills in their professional and personal lives.