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Last week I had opportunity to spend the day with the TCI Sport Commission. In the morning session, we looked at Customer Experience and Service Excellence. In this session, they had the opportunity to explore who they serve and why it matters, shape their attitude for service excellence, strengthen communication with impact, and build confidence in handling challenges. We had a great time learning, discussing, and strategizing.
In the afternoon, middle managers explored Management in Action. This session for middle managers focuses on sharpening the management mindset, mastering emotionally intelligent communication, setting clear goals, delegating effectively, and giving impactful feedback. It is always a pleasure working with the staff at the TCI Sports Commission.
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Yolande Robinson, M.Ed. YouTuBehttp://www.youtube.com/@YolandeRobinsonTCI
This channel is a resource for parents, educators, and professionals committed to continuous growth and development. Yolande shares practical, research-based strategies for supporting children’s learning—covering topics like early childhood education, reading readiness, and literacy—while also offering insights into soft skills development for adults. Podcast
Shifting Perspectives is a conversation with Yolande and Latasha that challenges Listeners to fuel themselves with diversity in the way they think, the way they work, the way they parent and the way they live their lives.
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January 2026
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