Understanding and Resolving Conflicts

10/17/2023

Yesterday we had our second of three sessions with the Ocean Club Management team. People often assume that conflict is always negative, but it does not have to be. Conflicts are a sign of a problem, and when we view conflict as an opportunity to solve problems, we can make a shift that becomes solutions oriented.

As with most Soft Skills, managers are first encouraged to learn about the topic, and look inwards before looking outwards. Having an understanding of conflict, how we manage conflict, and how we can support our team members as they navigate through conflicts is the first step to implementing the conflict resolution process.

The topics discussed in this session include:

An Introduction to Conflict
The Conflict Resolution Process
Conflict Resolution Styles
Understanding Anger
Stress Management

Way to go Ocean Club!

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Author

Yolande Robinson, M.Ed.

Yolande Robinson is the owner of Learn and Lead Educational Center. She is a mother of 3 and the wife of Hon. Jamell Robinson, The Deputy Premier and the Minister of Physical Planning and Infrastructure Development of the Turks and Caicos Islands.

Yolande believes in the power of educating, inspiring and empowering individuals to reach their potential personally, in their families and in their careers.

Podcast

Shifting Perspectives is a conversation with Yolande and Latasha that challenges Listeners to fuel themselves with diversity in the way they think, the way they work, the way they parent and the way they live their lives.

Listen to Shifting Perspectives on Apple Podcasts, Audible, Amazon Music, Spotify, Google Podcast, Stitcher, Pocket Casts, Overcast, Castro, Castbooks, or Podfriend.