Yesterday we had our second of three sessions with the Ocean Club Management team. People often assume that conflict is always negative, but it does not have to be. Conflicts are a sign of a problem, and when we view conflict as an opportunity to solve problems, we can make a shift that becomes solutions oriented.
As with most Soft Skills, managers are first encouraged to learn about the topic, and look inwards before looking outwards. Having an understanding of conflict, how we manage conflict, and how we can support our team members as they navigate through conflicts is the first step to implementing the conflict resolution process.
The topics discussed in this session include:
Yolande Robinson, M.Ed.